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How Digital Technology Is Transforming Business Processes

How Digital Technology Is Transforming Business Processes

The growth and adoption of digital technologies has undoubtedly led organizations on a pathway to success, with enhanced customer service and increased productivity being areas where these technologies have had the biggest impact. The four “megatrends” – cloud, big data, mobile and social technologies are clearly having a positive impact, industry watchers who believe that only a few early adopters have been able to transform their organizations with these technologies are mistaken. Digital transformation is occurring rapidly at a majority of public and private sector organizations.

A new study by George Westerman, Didier Bonnet, and Andrew McAfee found that firms with a strong vision and mature processes for digital transformation were more profitable on average, had higher revenues, and achieved a bigger market valuation than competitors without a strong vision

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